Frequently Asked Questions
The "Trace" (Brand & Ethics)
| What does the "Trace" in Trace Totes mean? |
It refers to the physical "trace" of the embroidery needle. We use minimalist, vibrant thread-work to add texture and design to a functional bag. It’s about leaving a mark of intentional design on an everyday tool.
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| Why are your bags reversible? |
To maximize utility. Every Trace Tote is fully reversible, giving you two distinct looks, usually a bold artistic side and a minimalist neutral side. It’s our way of making one bag do the work of two.
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| What is your "Diverse Canvas" approach to materials? |
We hate waste. We use a mix of high-quality new textiles and upcycled fabric scraps. By incorporating these "precious scraps" into our production, we reduce environmental impact and ensure every bag is a resourceful, unique creation.
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| What do your brand colors (Green and Yellow) signify? |
They represent our balance of nature and tech:
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| How is the embroidery "precision-engineered"? |
We use modern digital embroidery machinery to translate artistic designs into thread with mathematical accuracy. This ensures that while the bags feel artisanal, the construction and detailing are consistently high-quality and durable.
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Product & Care
| How do I clean my Trace Tote? |
We recommend spot cleaning with a damp cloth. For deep cleans, hand wash in cold water and air dry to preserve the natural fibers. |
| What is the weight capacity of the bags? |
Our standard totes are reinforced to carry up to 5kg, perfect for groceries, books, or a laptop.
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| Are the bags waterproof? |
No. Our totes are made from natural textiles and embroidery that are not waterproof or water-resistant. To protect the fabric and threadwork, we recommend keeping your bag dry and air-drying it immediately if it gets wet.
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Shipping & Returns
| Where do you ship? |
We currently ship to 64 countries worldwide. If you're unsure whether we deliver to your specific region, feel free to reach out to us at info@tracetotes.com. |
| How long does delivery take? |
We partner with different carriers to deliver your order. Estimated delivery times vary depending on the destination country and selected shipping service. |
| How can I track my order? |
As soon as your package is dispatched, you will receive a shipping confirmation email with a Track & Trace link from the carrier to follow your order’s delivery progress. |
| What is your return policy? |
We offer a 30-day return policy. If you aren't satisfied with your tote, contact us to initiate a return. The bag must be in its original, unused condition.
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Orders & Payments
| Can I change my order after it’s placed? |
We process orders quickly, but if you email us within 2 hours of purchase, we can usually make changes.
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| What payment methods do we accept? |
We accept all major credit cards and Link for a fast, secure checkout. All transactions are fully encrypted to ensure your data stays safe.
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